How to charge to RS via Agilysys POS

How to charge to RS via Agilysys POS

Note the processes are different at Eden Hall and Hoar Cross Hall.

Hoar Cross Hall:

  1. Always search for the guest using their wristband, this is scanned while in the room number box, this will only show the one folio for a guest (the correct one)
  1. If you ever get “Card Expired” this means Spa or Hotel have not encoded the band or set the wrong expiry date.
  1. If the above happens or the guest has forgotten their wristband and you really do need to search by name (which should be the last resort) follow the steps below:
  • Select guest name rather than Room, then type the guests first and last name (just the first or last name will return a lot of results)
  • You will then see the results show in a list, if they are a day spa guest it will be the folio beginning with H followed by random number. For hotel guests it will just have the 3-digit room number. Note you normally need to scroll down as they are found at the very bottom of the list.

The example below shows how these will look for day spa guests and hotel guests (there will only be one of the H or the 3-digit room number to select) we should never select the S random numbers to charge to.

Day Spa Example (note I scrolled down the list past other search results first):

                     

                   Hotel Guest Example:

                      

  1. All members should pay via card

--

Eden Hall:

  1. Always search for the guest using their folio number, but members will be a name search following the process below
  1. If the guest has forgotten their folio card and you really do need to search by name (which should be the last resort) follow the steps below:
  • Select guest name rather than Room, then type the guests first and last name (just the first or last name will return a lot of results)
  • You will then see the results show in a list, if they are a day spa guest it will be the folio beginning with EF or EM followed by random number. Note you normally need to scroll down as they are found at the very bottom of the list. – Members will be a code beginning with S

The example below shows how these will look for day spa guests and members:

Day Spa Example:

                     

                   Member Example:

                                    

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